This Policy governs
shopinword.com ("we/us") processing personal data and using cookies, complying with EU GDPR (2016/679) and ePrivacy Directive. Using our services means you accept these terms.
We collect only necessary information:
- Contact Data: Name, email (customer@shopinword.com for communications), phone, address (orders/support)
- Account Data: Username, encrypted password, preferences (registered users)
- Transaction Data: Order details, payment info, delivery tracking
- Usage Data: Auto-generated (IP address, browser/device details, visit history)
- Voluntary Data: Feedback, reviews, support messages
- Explicit consent (e.g., marketing, non-essential cookies)
- Contract performance (e.g., order processing)
- Legal obligations (e.g., tax record retention)
- Legitimate interests (e.g., service improvement, fraud prevention) without overriding your rights
- Operate and optimize website/services
- Process orders: Verify payments, deliver, send updates
- Communicate: Respond to inquiries via customer@shopinword.com, send essential alerts
- Send marketing (with consent) – unsubscribe via email or contact us
- Ensure security and meet legal requirements
- Conduct anonymized research to improve offerings
We share data only in limited cases:
- With your explicit consent
- Trusted GDPR-bound service providers (payment/logistics/IT)
- To comply with laws, court orders, or regulatory requests
- To protect our/your rights (e.g., fraud investigation)
- In business transfers (acquirers follow this Policy)
- Account/Transaction Data: During account + 7 years post-last transaction
- Marketing Data: Consent period + 6 months post-unsubscription
- Usage/Feedback Data: 12–24 months (extended only for security/legal needs)Unneeded data is securely deleted or anonymized.
Contact customer@shopinword.com to:
- Access, correct, or request data erasure ("right to be forgotten")
- Restrict processing or request data portability
- Object to processing (e.g., marketing) or withdraw consentWe respond within 1 month (extendable by 2 months for complex requests) and may verify identity.
We use SSL/TLS encryption, access controls, regular security checks, and staff training. Report unauthorized access to customer@shopinword.com immediately.
Data sent outside the EEA uses EU-approved safeguards (Adequacy List, Standard Contractual Clauses). Contact us for details.
- Necessary Cookies: Essential for orders/navigation (no consent needed; disabling breaks functions)
- Performance Cookies: Anonymous usage data to improve website (legitimate interest, no consent)
- Functional Cookies: Remember preferences (legitimate interest, no consent)
- Marketing Cookies: Targeted ads (requires consent; withdraw via browser/email/customer@shopinword.com)
Control cookies via browser settings. Disabling necessary cookies limits service access.
- Company: shopinword.com
- Contact Email: customer@shopinword.comFile complaints with your EU Member State’s data protection authority if dissatisfied.
We update this Policy for legal/business changes. Material updates are notified via website, email, or pop-up. Continued use signifies acceptance. 