This policy applies to all orders placed via
shopinword.com ("we/us") for delivery within the European Union (EU) and EEA. We comply with EU consumer protection laws (e.g., Directive 2011/83/EU) to ensure transparent shipping and delivery processes.
We deliver to all EU/EEA member states. For non-EU destinations, contact customer@shopinword.com for availability and terms.
Shipping fees are calculated at checkout based on delivery location, order weight, and selected service. Free shipping may apply to orders meeting minimum spend thresholds (displayed at checkout).
- Standard Delivery: 3–7 business days from order confirmation.
- Express Delivery (where available): 1–3 business days (fee applies).
- Delivery times are estimates; delays may occur due to customs, holidays, or logistics issues.
Orders are processed within 1–2 business days (excluding weekends/holidays). You’ll receive a confirmation email with tracking details once shipped.
Track your order via the link provided in the shipping confirmation email, or contact customer@shopinword.com with your order number for updates.
- For EU/EEA deliveries: No additional customs fees (we comply with VAT rules).
- For non-EU orders: Import duties/taxes are the recipient’s responsibility. Contact local customs for details.
If delivery fails, the courier will leave a notification. Redelivery or collection options will be outlined in the notification. Unclaimed orders may be returned after 14 days—contact us to arrange reshipment (fee may apply).
For damaged, incorrect, or undelivered orders, submit a request within 14 days of delivery via customer@shopinword.com. Refer to our Returns Policy for full details (compliant with EU 14-day cooling-off period).
For shipping queries, email customer@shopinword.com with your order number and details.
Rentschler Biotechnologie Beteiligungs GmbH
Amtsgericht Ulm HRB 641756
Lange Str. 35, 88471, Laupheim
+49 73929159176
VAT ID：DE 231480698
